Toshiba Satellite L755-S5349 15.6-Inch LED Laptop - Fusion Finish Review

Customer Ratings:

My Dell died and this Toshiba was purchased as a replacement. FYI, the last computer cost a bit over $1,000 this computer is $499. Perhaps the Toshiba doesn't look as slick, but it functions as well or better than the three-year-old Dell.

It was very fast to set this computer up, connecting to the wireless network and getting online took less than 10 minutes. The keyboard is full sized with nice key action. The screen is big, bright and really sharp. Nice.

It has some pretty cool features

A button to deactivate the track pad when using an external mouse

an HDMI port for plugging into TVs

the Track pad has a touch feature for expanding and contracting your internet browser

even when the computer is asleep, you can charge your toys like ipad, phone...

there is a media card reader slot for a camera media card

Some drawbacks

The keyboard isn't backlit

It isn't the thinnest or lightest laptop, but it is light enough for its size.

Considering the amazingly low price, the few drawbacks couldn't keep the computer from getting a five star review. What a deal!

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I actually have a new Toshiba Satellite L740 purchased in July 2011 and just want to warn everyone about Toshiba's standard warranty coverage. I also purchased the extended 3 year standard warranty. After 5 months, I had a single vertical gray line show up on the laptop display about 1/8 inch wide, so I called Toshiba support.

After some minor troubleshooting, I was told that vertical display lines are not the result of normal usage, that they were an indication of damage and are not covered by the warranty. The case manager also confirmed that this would not be covered. He said I could still send in the laptop but that the Toshiba "Depot" would just say it was caused by abuse and only provide an estimate for repair costs regardless of whether there were any actual signs of damage. I was at a loss.

After searching on the internet, I have found that this is a common practice for Toshiba Support, claiming all defects are the result of abuse. Please search for yourself before purchasing a Toshiba product, you will find countless of similar cases where normal laptop users are refused coverage because Toshiba claims abuse and damage for malfunctions during the warranty period.

I purchased this Toshiba laptop because they rated higher in reliability, but now I realize that I would rather have a slightly less reliable laptop, that actually has warranty coverage than this situation I have with Toshiba.

Regardless, by posting this review I can't possibly hope to harm Toshiba or convince them that they need to stop this practice, they will still sell laptops all day long. I only hope to inform others of my experience with Toshiba warranty coverage and urge you to research Toshiba's support practices. If you still must have a Toshiba, I suggest to purchase a 3rd party warranty.

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I have read all of the reviews and I am simply stumped at the negative ones. I have had this laptop for 3/4months and it was the easiest laptop I have ever set up. But the complaints, that the HDMI output did not output 1080p, come on, Computer 101, this device is not going to upconvert from it's native resolution. The complaints about the DVD drive coming on periodically. Ever think it might be the processor cooling fan? This device has a cool app (PC Health Monitor) which will give you the processor temp and the fan speed. They both interact. When the fan is at max rpm's it could sound like a disk drive. I would suggest looking at that the next time you hear the noise, I have been a Dell user and currently own 2 of their laptops and three Desktops. Of all of the computers the Toshiba came with the least ampount of garbage software and creating a backup disk takes very little time and money. I believe less is best. Dell has the habit of loading software and trial versions of pure garbage. Please also don't knock Consumer Reports, they base all of there information on raw data as well as Consumer Feedback. They put these devices through extreme tests. So Toshiba Laptops are reliable. Every complaint , except for the occasional defective battery, I believe has an honest explanation except for the guessing that seems to go on. I do not work for Toshiba, but I am an Electrical Engineer. So I can honestly say, this laptop is a well built, great value, comes with everything as promised and is better than my $1000.00 Dell Laptop. This laptop does everything!!!! And for the record, the hard drive say's 640 GB which when the operating software (read only) is subtracted, when pressing my computer it will display appproximately 622 GB, not 640. it's not a mistake, just only displays data size that can actually be used. Also for the record, Toshiba is a major manufacturer of Hard Drives. In my line of work, many of the desktop computers have toshiba hardrives in them. As a whole I have not seen many problems with them. Compared with a lot of other Manufacturers of computers, I doubt there are many that can actually say they use their own components in the finished product! In fsct if I remember correctly, when repairing one of my Dell laptops it had a Toshiba Hard Drive installed in it.

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While this product may be decent, my recent experience with Toshiba and their customer service has caused me to conclude no product is worth buying from Toshiba if there's a chance anything can go wrong with it.

I had a simple request regarding recovery discs and the runaround I received was laughable. After initially discussing my case at length with the first customer service rep, I was told to call back in an hour or two so a supervisor could help me. I did and it seemed I was intentionally cut off 3 different times. One of the times I was hung up on after simply giving my serial number and the case number I was told to reference. The next day when I was at work, a case manager called my home number, left her name and a toll number I could call to discuss my case. The number was busy for 2 days straight. So I had to call back to the toll free line to talk to another customer service rep. On that phone call after waiting on hold for nearly 10 minutes, I was told I would be connected with a case manager only to be connected with an automated message telling me to call the same number I had just called and then disconnected me. Unfortunately, they got under my skin so I admittedly spent far too much time working to get a resolution just to confirm the insanity was real. It was.

All told it took 4 days, more than 15 phones calls and talking to 7 different people and my issue was still not resolved in a manner that was acceptable to me. All for $20. Toshiba got my $20 but they will not get my business again.

Short term victory for long-term loss. There are plenty of other options for Toshiba's products. My family will choose any of them before considering Toshiba in the future. I feel bad for their customer service reps who are given so little power to consider how to leave a customer feeling taken care of and excited to purchase another product from their company.

Simple summary: Buyer beware if the product ever involves resolution from Toshiba customer service. Their reps have not been given the authority to act to make something right as far as you are concerned.

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Purchased this Toshiba Satellite L755 for my husband. He has been using it for nearly 2 months and absolutely loves it. As a secondary computer it has good power and is a neat laptop. There is quite a lot of hard drive memory. The Intel core i3 processor helps in maintaining excellent speed and versatility. The computer is well built and feels very sturdy. Over all this is an excellent buy and outstanding value for money.