Total ownership: 2 1/2 MONTHS
The packaging looked close to retail, but with no markings or product logos. It only had one large sticker that showed the Brand, referb, and laptop specs.
All manuals, AC power, and startup papers were in the box.
Laptop seemed to be in good condition, with some minor cosmetic issues. The plastic border around the screen had minor scratches. (all around The screen itself was in great condition. Other than that, the laptop as a whole looked 4/5/
The reason I gave it a 3/5, if for what counts...internal parts and usability. There are 2 major problems I have with this laptop. First, the hard drive is constantly locking up and freezing the computer making it unusable until I force shutdown. I cannot Ctrl+Alt+Del, I have to hold the power button down to completely shutdown and restart. Upon restart, Windows detects hundreds of hard disk error, bad sectors, and corrupt files. It goes through fixing these errors before restarting and booting into Windows. This happens several times a week, sometimes several times in hours! I don't know if they shipped it with a faulty hard drive or it might be the laptop itself. I haven't had time to do further tests. Either way, this shouldn't be happening 2 months into ownership.
Second issue, the Wi-Fi cuts off for NO reason and can NOT be turned back on using the shortcut keys. I tried updating the drivers. Looking for drives on the ASUS site and Wifi vendor site. Same problem. To fix this temporarily, I have to restart and sometimes this fixes the issue. It's hit or miss. Sometimes after restart it doesn't turn on automatically, so when I shortcut key it, it freezes the computer and I have to restart until they turn back on. VERY FRUSTRATING!
If you have $500 to gamble on this laptop get it! It's great when it works, but frustrating when it doesn't
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Brand new, great computer, memory and it works just great, wonderful service, i receive it before i though, Awesome Congrats
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