List Price: $1,099.99
Sale Price: $899.99
Today's Bonus: 18% Off
Have been anxiously waiting the arrival of my new laptop. When I received it this evening I ripped into the box & immediately began setting it up. It feels like a very durable computer. I've always had HPs, so I was concerned I wouldn't like this one. It is very nice. I like the keys, the metal cover & the touchscreen. I am new to Windows 8 so I have A LOT to learn. I posted pictures on FaceBook with my phone & then I fired up the new Dell. Imagine my disappointment when the screen came on & I could barely see it. I figured out how to increase the brightness, but that didn't fix the problem. I did a few internet searches trying to figure out where the display settings were (I really miss the old days of Owner's Manuals/User Guides). When I could not find any helpful information, I started a chat with Dell. They told me to call for tech assistance. I called & almost 3 hours later (after going through all types of tests, diagnostics, etc.)I was told that the display is faulty. (DUH!)DELL offered to send a tech to my house with a replacement screen. I declined. Then they offered to replace this computer. I told them I needed to think about it. I checked Amazon & knew that I could return the laptop to them for a refund or replacement. I had agonized for weeks before I finally chose this computer. The thought of doing more research & searching again, makes me ill. So, I guess I will try this one, one more time. I will update my review accordingly. :-(
**** UPDATE 8/13/13 ****
After contacting Amazon last week, they gave me the option of exchanging the computer or getting a refund. I chose to exchange it for the very same thing. I was concerned about doing this (don't like being burned twice)but I went for it. I received an email from Amazon very early the next morning telling me that they placed an order on my behalf for a replacement & I would receive it in two business days. Since that was Friday that meant going another 3 or 4 days without a computer, but there was no alternative. Yesterday evening, I received the new computer. FINALLY! I have a computer that works! YEAH!! The computer is VERY FAST & it runs cool. My old HPs would actually burn my lap & the fans ran constantly on this Dell the fan has yet to come on. So far I've only personalized my settings, read email, played on Facebook & done some internet searches but from what I'm seeing this is a nice computer. After I've had it for awhile (or if I have another problem) I will update. So far, so good with the replacement! :-)
I must say, I am completely impressed with the way Amazon responded. They were very apologetic & quickly resolved my issue. They definitely restored my faith in their company!
**** UPDATE 8/19/13 ****
I have bad news! In a nutshell, the colors are NOT vivid on this display. I uploaded photos that look GREAT on other computers & even on my Samsung Galaxy SIII phone.... & while the colors are technically "right" on the display they are VERY DULL & the details kind of "wash" out. For instance, my dog's coat has tones of silver, white, black & reddish brown. On this display, her hair looks flat black. No variation. I have one picture of her sitting on a red plastic toy. In the original picture the toy is BRIGHT, shiny red, on this display it is a dull, muted red. I bought this computer because I take & edit a lot of pictures. While I LOVE everything else about the computer, the dull color display is a deal breaker for me. Dell offered to send me a replacement laptop but I don't think I want to try it again. Dell told me it is almost unheard of to receive a faulty computer once, let alone twice but I'm here to tell you... it happened & I'm truly not willing to go for a third time. If vivid colors are not a big issue for you then get this computer. If they are, I recommend that you pass. GOOD LUCK!
Click Here For Most Helpful Customer Reviews >>
Fast plenty of storage space light weightTouch screen just a carryover from my Htc cell
Use it with Final Draft and Dragon Naturally Speaking
5 hour battery life
No comments:
Post a Comment