We purchased this computer just before Christmas. It has Windows 8 and worked fine the first few weeks. All of a sudden the internet connection began giving us problems. Extremely slow and a yellow triangle over the internet connection icon. When clicked it says "limited" as the status. This problem is intermittent.
Yesterday, January 2nd, I called Toshiba customer service since we bought the machine in November and it is still under warranty. I explained the situation and that I have four other computers using the same internet connection without a problem. Rep named John asks me if she recently downloaded a Windows update. I told him she probably did since she has Windows update on automatic. He said that could be the problem. He puts me on hold to "research the problem," comes back and tells me that he has to transfer me to one of the expert technicians who will assist me but I have to pay for this service. I told him that I won't pay for service on a two month old computer. He claims that he can't help me and only the higher level of tech support can at a fee. I told him I wanted to speak with his manager he claims his manager was busy and on another call but he would have him call me back. It is a day later and still no return call.
Their lower level customer service is not capable of helping so they direct their customers, who are still under warranty, to a pay-for-service rep. INSANE!
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We bought two of these laptops. Got them set up a week after purchasing and the one laptop only last 1 week before it would no longer boot. "No bootable device -Please restart system" Hard drive went bad after a week of light use. Toshiba charges $25 for me to ship it back to them AND I may be charged diagnostic costs. Ridiculous! Bad company.
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After 3 months the computer had vertical lines all over screen. Called and they said to send it in. After many days waiting I called and the Toshiba representative said that it was not covered. Likely been dropped. It was never dropped!!! They wanted me to pay $325.00 to get it fixed. Could not speak to a diagnostic team member who determined this was customers fault, but spoke to manager to no avail as her only job is to file a complaint. I wish I read the hundreds of bad reviews on Toshiba before I purchased this piece of junk.
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Bad customer support worse than nothing at all. Bad attitude like you woke them up from sleeping. This has got to be the cheapest made laptop I've ever seen. The whole keyboard sinks down when a key is pressed. the speakers are real bad all garbled can't understand them. screen is fusiy a lot hard to read & color is not very good washed out. The only thing I can say good about this laptop is its cheap !!
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This a great laptop. I bought it because my old one (Dell) was running way to slow. This one has all the features I was looking for. And a great price too!
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