I received my new Dell laptop about a month and a half ago. It has not been working for the past three weeks. When I turn the laptop on, the Dell logo displays, and the screen goes blank. Per Dell, I needed to contact them to work out any warranty issues. I had been on the phone with Dell, for two weeks off and on going over the same issues again and again with them. They assure me that they want to get the laptop fixed! They then sent me a boot disk (flash drive). The laptop will not recognize the flash drive. After several more days of discussion, they told me they would replace the disk drive, the motherboard, and the DVD player. This was 5 days ago. I finally got a call from the Dell authorized warranty repairman two days ago, but missed the call. I called back immediately, but he was out (I assume on another warranty repair job). After two more days with no returned calls, I called him again. He assured me I would be the first one on his list tomorrow!
I have nothing against the repairman, but I asked Dell if the parts could be sent to my local Dell authorized warranty repairman located two miles from me. Instead, they sent the parts to someone located 4 hours away!!!! Is this any way for Dell to keep warranty costs down???
I have been a fan of Dell pcs for a number of years, but I believe this will be my last dell purchase. The products seem to be great and normally reliable for a reasonable price, but if there are any warranty issues on new products where Dell needs to get involved, forget it.
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Received the product Friday. Turns out a speaker is defective. Called Dell today only to be switched from one customer service guy to the next and after being on hold for a total of 1 1/2 hours they hung up on me. The last person who put me on hold said that he doesn't know what to do if a product is defective and he was going to put me on hold and find out. Phone got disconnected during my hold time and nobody bothered to call back. As if my defective computer would be magically fixed because I was passed around from one rep to the next. Tried getting back in touch with them only to get the voice response system that kept saying "sorry, I didn't understand that" and after me telling it over and over again that I want customer service I finally got a live person on the phone. That person also passed me off to another department and that voice mail said that they are only open M-F, as if the person who transferred me who works at Dell didn't know that! Then I call again and get another person who tells me the same thing and I ask to speak to manager. Some guy comes on the phone and says "sorry for the inconvenience" and that I have to call back Monday. Nobody cared that I was on the phone with them for over 2 hours at this point only to find out that I have to wait until Monday. I don't know what will happen on Monday but at this point I want to return this defective laptop and get my money back just so I never have to deal with such incompetent people again.Best Deals for Dell Inspiron i15R-1579sLV 15-Inch Laptop
The screen started to have vertical fuzzy lines and after a week, the screen showed a blank. It would work after shaking the laptop. However, the vertical lines would appear again after 10 minutes. I learned that the lcd crystal broke down. Eventually, the screen didn't show anything. Completely caput.After calling the help desk (reaching them took me over 30 minutes), I learned that the warranty had expired a few months ago and to replace the screen, it would cost half of the amount I paid for initially to purchase this laptop.
I will never buy from DELL again. They sell cheap products that breaks down just after the warranty expires.
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I received the Dell Inspiron 15z with touch screen as a Christmas gift from my husband. While this laptop looks great on paper, the one I received had major, MAJOR issues. It was trouble right out of the box. Without warning, and quite randomly, it would shut down and reboot. I also had problems with the network card shutting itself down, knocking me off the internet. And when you're in the middle of purchasing plane tickets, that's not cool!My husband, a computer guru, did every diagnostic test on the thing and just couldn't figure out what it's problem was. I called Dell, and after waiting 25 minutes on hold, the tech I spoke with had me do the f12 diagnostics (which my hubby already did). Since the scan would take a while, the tech hung up with me and said he'd call back within 2 hours to check on my progress. What a surprise, I never heard back from him. And btw, it passed all tests.
After another few days of trying to figure out what was wrong, my husband called Dell. He was transferred from one person to another, several times, and was then hung up on. He called right back and went through the same thing....passed from one person to the next. He asked several times to talk to management, but the tech would just transfer him to yet another tech. At this point major frustration had set in. We just wanted to send this stupid computer back and get our money back. But each tech kept asking the same questions....over and over. I think we now have the service tag number memorized! After 1 1/2 hours, my husband was told that we would have to call back the next day to get the Return Authorization number. What??? Why??? Apparently, we had spoken to so many techs that, they couldn't link our service tag number with the account. Whatever that means.
Soooo....I called back the next day and got the same run around.....passed onto tech after tech, got hung up on, called back again. I finally got ahold of someone I could actually understand (what's with all the outsourcing to India, anyway? SO frustrating when you can't understand what they're saying!!) Anyway, this guy wanted to go through all the PC's issues again. I had to get angry and just demand the RA#. I hate to get that way, but I'd probably still be on the phone had I not insisted.
I got the number and am now in the process of sending that piece of junk back. If I never have to deal with Dell again, it will be too soon! It's a shame, too. That laptop would be awesome if it actually worked. Do your homework. Had we done that, we would have read about all these issues. Currently looking at other companies.
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