Review of Lenovo Ideapad Z570 1024AMU 15.6-Inch Laptop (Gun Metal Grey)

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Had this laptop for a few days now and I love it! Its super fast, lightweight and beautiful design. I really like the keyboard. The individual letters are spread out. Only complaint to the keyboard is the enter and backspace button is little small and the left arrow is right next to the 0 which is annoying at times. I couldn't believe the price for 6GB memory 500GB RAM and i5 processor. Comparing price vs. features, Lenovo beats the competition. I've had a HP for 3 years, which broke on me, and switching over to Lenovo was the best decision I've made.

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I purchased this laptop from Costco about 5 months ago. I purchased no extra warranty or any of that stuff. My general laptop-mantra is that it should only last you 2 years or so before changing to a better laptop... have to keep up with the rapidly improving industry if finances allow.

I'll start with the specs I purchased this laptop with:

i5 processor, 8 gig ram, 750 gb hard drive, no dedicated graphics card, windows 7 home

It's a pretty standard build, and for around 600 bucks, I was able to snag it from Costgo.

This is my computer that took place of my mid2009 macbook pro with 4 gb ram and intel core 2 duo + 250 gb hard drive...

I have to say that Lenovo made a solid build with this computer. It trucks through almost everything I've thrown at it! Keep in mind, this is not a gaming laptop, nor is it a heavy duty desktop replacement. Nor is it an ultraportable. It's just a 15.6 inch screen laptop with a bit of heft (but every port you could want/need) and with decent specs, it's just a really solid all-around laptop. You can find out more information on the usage and all that stuff from other reviews.

I simply wrote this to say that the product is pretty solid. One thing I will say though...about 5 months in, my motherboard fried but Lenovo offered to fix it completely for free. So really big kudos to them! Especially since my warranty was due to expire 2-3 days before they fixed it. So I'm really happy that the process went smoothly. I will say that the phone call took an hour, but it helped that I had a really nice guy from Costco keep me company while I was waiting...but that's to be expected since my Macbook Pro took 3 days to fix entirely with a similar problem (and you have to go through hordes of customers at the Genius Bar @ NYC where I'm from). So in that regard, I didn't really mind the 1 hour phone call and the mailing in of my computer.

I think I'll cling to this computer for about another year before I get a better one, but for the price...nothing beats it.

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Should not be writing a review when full of anger and frustration. This laptop was a Christmas present but by Valentine's Day it was dead. It will not boot up. Appears that power supply is fine because the power bar is lighted (amber color)

What is infuriating is the type of "customer support" I received. Raja S. (who refused to give me his last name) needs extensive training in customer support and technical troubleshooting.

He mocked me when I could not locate the tiny button he said I needed to hold along with the power button, "You have to hold them for one minute."

After a minute transpired, (I actually thought we were disconnected because of the dead air on his end), I informed him that nothing happened. The laptop is still not booting up.

He said, "You have to hold the buttons for 3-5 minutes."

WHAT?!?!?

Fortunately I had two other family members with me so we took turns holding the buttons while we watched for the 5 minutes to be up.

After that Raja S. said we have to send the laptop back to the Depot and we have to pay for one way shipping. What?? No RMA# he said no.

He also said we would have to pay if they find out the laptop is damaged. Ummm.. We already paid $599. for this paperweight.

When gathering my information, Raja was not very helpful in soliciting my contact information. Again, dead air. I could not tell if he was ready for my information or not or even if he hung up on me.

I finally asked, "Hello Raja are you there?"

He got snippy and said, "I am waiting for your address not just the street where you live."

I finally flipped out at him about this whole experience. I work in customer service and would probably be given a strong reprimand if I treated my customers as I was treated.

He proceeded to put me on hold from 16 minutes.

I will never purchase another Lenovo product again based on both the reliability of the product and the lack of customer support. This is the first time I ever had a computer or laptop die after such a short period of time and this is also the first time I called a "help desk" and spoke with someone so apathetic.

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I bought it last year 8/31/2012, almost 1 month after 1 year warranty, there is a brighter mountain-shaped area like a scar at the bottom of the LCD, with size of 1 sq in.

This is the first LCD problem I ever have had with laptops. Very frustrating!

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Worst customer service I have ever received in my life. I bought an Idea pad laptop and it kept crashing on me. After hours on the phone they offered to fix it if I paid for the shipping. I sent the thing in twice and they replaced the hard drive twice. Pretty dumb if you ask me. Each time they claimed they tested it and claimed that it worked but the computer was still crashing. After two months of waiting for a working computer I sent it to a local computer repair shop and they fixed it with a higher voltage power supply. Lenovo refused to pay because they said it was a software issue and software is excluded in the warranty. Lenovo is a company that does not care about their customers or the quality of the product. Someone really should do something because this is just not right.