Cheap Lenovo IdeaPad U400 09932JU 14-Inch Laptop (Graphite Grey)

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I actually didn't buy this product from Amazon but I REALLY wish I had. I owned this laptop for 6 days of light use before it died. The laptop simply wouldn't turn on. I called Lenovo and they had me ship it to their warranty repair center and told me I should receive it in 7 business days. 4 weeks later I still don't have a laptop! Lenovo customer service is absolutely horrendous. Apparently my laptop had been put on hold due to lack of parts. I asked for a refund or a new laptop to be shipped ASAP since going without a laptop as a student is life-ending, however Lenovo refused. I actually had to file a complaint with my credit card company to have the charge disputed because Lenovo left me no other choice.

Update:

I finally received my laptop 4 weeks after initially shipping it to be repaired. I was appalled because I went to turn on my laptop and it still didn't work! They didn't even fix my laptop. The report said my mainboard was replaced and my laptop passed all tests. Obviously that was a lie since I was currently experiencing the exact same problem from 4 weeks ago. Customer Service said my only option was to send it back a second time for them to fix it. Needless to say I found that response unacceptable and demanded a refund. I'm now waiting 2-3 business days to hear if my refund request will be "accepted" or not.

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I wish I read the rest of the reviews closely. Let me save you some time. Do not buy Lenovo. I've spent the past 10 years buying Lenovo laptops and something has drastically changed with product quality over the past 2-3 years.

The laptop shipped with a faulty WIFI card.

Lenovo makes it difficult to get support. Getting transferred back and forth between software and hardware departments is not how I want to spend my day. 3 hours deep on the phone, still no end in sight. I've learned my lesson. I can't stress it enough. Lenovo is the worst customer service. I'm shipping this garbage laptop back. Between the runaround on the phone, faulty product, and unhelpful support, Lenovo has lost a customer for life.

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This machine broke down on me within 3 months of using it. For the period where it did work I had connectivity issues, poor battery life, and "special features" that only hindered the machines performance. So now its been in Lenovo's repair dock for 2 months with no estimate for when it will come back. Whats more, after they had the thing for a month they demanded 400 dollars to repair it. I can't even describe how infuriating this whole process has been. I regret my purchase with all my heart and soul. Don't buy this computer, and don't buy a lenovo product.

Honest reviews on Lenovo IdeaPad U400 09932JU 14-Inch Laptop (Graphite Grey)

Pros: Good looking, good finish, perfect size.

Cons: Very poor usabilitythe touchpad takes up half the room where your hands sit for typing, so you end up touching it very often, causing what you are typing to end up somewhere else. The two finger scrolling is also very pooreither does not move, or scrolls too fast. Keys have been made very small so hard to typeshift key is almost as small as regular alphabet keys. I would never have thought this would be an issue with a computer (seems like this is the simplest thing to get right), but it is truely frustrating. The keyboard and touchpad were designed with looks not functionality in mind.

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I rarely write reviews and I try to be positive when I do, but I just had such a bad experience with Lenovo's Support Service that I am compelled to write a negative one. I had this laptop for 6 days (with only 3 days of actually playing and around 6 hours of use since I have been traveling). This is supposed to be a work machine for me, but I am glad I have not migrated anything on it yet!

First of, I'd like to say that it is a beautiful machine. I like the solid feel. It doesn't feel "plasticky" and cheap like some of the other marketed Ultrabooks out there. The laptop stays cool and quiet. The display is a bit muted in color in the beginning but a few tweaks on the display configuration made it better. The touchpad needs some getting used to. The only real issue that I have on the hardware is the lack of easy access for changing the battery.

Now for the software: WARNING! This laptop does not include any recovery disks!! Windows did its automatic updates on my third day of using this laptop. I tried a reboot after. The Lenovo Boot Optimizer started up...tells me there's an error but proceeded in trying to boot Windows. That failed. Windows started running its repair utility or whatever it needed to repair, but then says it can't repair (It said that it might have been caused by a software that I recently installed...I have not done anything on this except to install Microsoft Office Starter on the first day!!!) and I have to call customer tech support. Ok, so I called Lenovo Support. The first thing after briefly describing my problem, they told me that I the ONLY option that I have is for them to send me the recovery disks. I said great, send it to me please. But apparently I have to pay $59 for it!!! They said that it's a software issue and that it's not covered in their manufacturing warranty. I asked if there's a way for me to create my own recovery disks (by downloading the files from the website). Yes, he/she said...I can by burning it from the laptop! What irked me is the fact that after I described my problem, their "policy" is to "set my expectations" right away and tell me that they are a paid service. I wasn't asked any additional questions except "How can I help you today?".

I returned this laptop right away. Thank goodness for Amazon's excellent customer service policy! I gave two for stars for the hardware, but "product" for me extends to not just hardware but also software and customer service.