Discount HP ENVY 15.6" Core i5 500GB+32GB SSD Ultrabook

Customer Ratings:

Well i saw the review that had only one star , and believe its just a bad case, I bought 2 laptops from HP directly, they lower the price by 200 dlls, plus 2 day free shipping, I never had any problems with my laptop so far is great the style, the texture , it's amazing ! I had one problem with one of my HP laptops, two years ago , under the warranty I called , they shipped a box and I returned the laptop 5 days later I got a new laptop , I'm guessing the other person has a bad attitude or simply bad luck !

But great Laptop overall , try to buy it with windows 8 and 1 dimm with a 4 gb , later purchase more ram and add it its cheaper than upgrading directly with HP

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The worst laptop ever. Three times back to service center and they can't fix it. Now they want a technician to come to my house as though that will make a difference. Now we learn that all available technicians are off for the holidays so its now Dec 27 and we wait until Jan 2 to schedule an appointment. Have asked for a refund several times but that is just not in the cards. I will never buy from HP again (and we buy alot around here as we both work through our computers). Bad job HP, very bad job.

12/28/2012...after Peter (see his post below) emailed regarding this issue the representative that we've been dealing with all along called again. His purpose was to confirm (again) that we have an appointment to see a technician in our home to review the issue. So after several weeks of back and forth with the service center now we can wait another 10 days for a technician (they are all off for the holidays I am told). We said to Jamie again that what we want is a refund.

The best companies to deal with would have long ago taken this lemon back...companies such as Amazon and Costco would immediately end our dissatisfaction...but in this case we purchased directly from HP who only seems to care about their own internal metrics. Next step after the technician visits I will be posting the positive outcome or the videos of this Lemon Laptop will be posted on YouTube and every other social media I can find. Yes, we are upset. This was a birthday gift from my wife and she is way more upset then I am.