Discount ASUS U46SM-DS51 14.1-Inch Laptop (Silver)

Customer Ratings:

I bought this great looking, good specifications computer this past March. Since then the screen has split from its housing and ASUS customer service refused to fix it under warranty. The problem is that the screen is too skinny to support the force required to open and close the lid. DO NOT BUY THIS MACHINE. This is clearly bad manufacturing and a company who does not stand behind their 2 year warranty and 1 year accidental damage policy. A defect should always be covered under the first year with no question about having to pay for a repair. I really like the machine but the screen not opening and closing properly is probably the worst defect you could possibly have. Thanks for nothing ASUS.

UPDATE 10/26/12. I finally got a manager to pay for the shipping back to the warehouse. They fixed it within a week which was not too bad. The only downfall is that this problem is a defect and will probably happen again. So unless you want to deal with this problem, DO NOT BUY THIS MODEL. The customer service experience was horrible and took five months to complete just to get a shipping label for this issue. ASUS does not win my business ever again.

UPDATE 09/16/13. The CD-ROM is having issues now with the registry making it inoperable for now. I tried to go back and restore to an earlier time and that's not working...and obviously the drivers disk it came with it is now useless. Hopefully I can find the driver online and re-install it. Or call ASUS, but I don't know about that. lol

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This laptop is absolutely terrible. Looking at it, it was everything I wanted in a laptop, long battery life and great specs and very lightweight. Unfortunately, it broke only a couple months after I started using it. Windows just stopped working for no reason and I had done nothing that should've broken it. The default hard drive that comes with the laptop, based on the experiences of others, seems to have some problems. Not only that, this laptop has TERRIBLE overheating issues. I have sat this laptop on a cooling fan just playing minecraft and it STILL overheats even with the cooling fan on it. Without the cooling fan it will overheat just doing absolutely minimal tasks like watching videos on the internet. The specs are irrelevant because this laptop cannot handle doing anything that would utilize them. After the hard drive went, I switched to a new one and put Linux Mint on it and it worked fine for about a year, but now the charger has just stopped working. I am fed up. Please do not waste your money on this piece of trash, I feel like I have been robbed of $800. By far the worst purchase I have ever made.

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This Laptop was the Laptop of my dreams, combining all the requirements I wanted fulfilled by my laptop in a fairly good price. In the last year, despite certain failings of the laptop I loved it and until a few days ago I would have still given it 3-4 stars. Up until then, the problems I had with it were quite minor (In my opinion) as the headphone jack was loose, the USB 3.0 port didn't always work and the laptop occasionally failed to resume after hibernation. As of a few weeks ago, my USB 3.0 port has failed to work entirely. This said, I do not really have anything that can use it to its full potential and so do not really care, I only really use 1 USB port anyways, for my wireless mouse. The headphone jack being loose is probably my fault for being a tad rough whenever I unplugged my headphones so the problem is probably not the fault of the manufacturer. The hibernation failure, meanwhile, came out of nowhere and I'm still not sure how to fix it, although information on how to do so may be online. However, the problem I had that absolutely killed this laptop for me was how the battery, died two days ago before I went on a long trip. One day it was working fine and I could easily take it around with charge lasting 2-3 hours on high performance and the next it would die on being unplugged from its AC life support system. It went from being a healthy young adult to a frail senior on his/her deathbed within 12 hours. According to the powercfg energy report the battery was last fully charged to about 84% of its capacity so I am not sure what the problem is, whether it is the battery, the AC adapter or some other internal issue.

On the plus side it still works with the battery removed if the AC adapter is plugged in.

So up until this last problem occurred, I was quite happy with this laptop, especially since I am a gamer and kept it under constant stress. I have never till now had a laptop/computer I could game on and this handles most of the games I would want to play quite well. Although some of the newer more graphically/CPU intensive games may not run on it I am still pleased as it can do better than anything I had before. The battery life was also quite long when it existed as I could probably get about 5 hours on balanced/quiet office settings with the standard integrated GPU running instead of the NVIDIA GPU that I have been keeping running almost exclusively due to certain situations.

I plan on sending the laptop to the ASUS service center soon and hope that the problems will be fixed. Although judging by the experiences of my peers, this may be quite the ordeal I am about to go through. I will update this review after I either get it back or have some other horrible/great(one can dream) experience with their service staff.

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I bought this product five months ago in May from this seller, and it worked beautiful from then until yesterday when my hard drive decided to go right after a Windows update. It was working perfectly fine that morning before the update, but after, it froze and wouldn't perform basic tasks. I've already contacted Asus about it and I'm trying to back up my files (to no avail, since the system is slow as molasses), but I feel like with such a new computer, I shouldn't be having such a problem. My friend bought the same exact computer, several months before me, and it's still working fine for her. I don't understand what the issue is. Did I just get a bad computer?