Customer Ratings: 
List Price: $629.00
Sale Price: $528.00
Today's Bonus: 16% Off
Got this for a great price and has everything BUT the backlit keyboard that was on the page was incorrect. Although this was a major let down the price for an i5, 17.3", with 4GB of RAM was still a great price. I had done research on this laptop before buying it and knoew that was a possibility. It is very fast and provided you use it as a work computer (with maybe a little light gaming from time to time) it should last for a long time.
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The customer service with the company was stellar. The return was smooth, our credit was instant. The description stated this laptop had a back-lit keyboard. The was a must for us. Sadly the description was wrong; it did not have a back-lit keyboard so we returned it.
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I regularly shop on Amazon.com because of the convenience, the reviews and the customer service. The experience was not a positive experience customer service wise. Initially based on the specs and the price I was really impressed. I confirmed the specs with the company prior to ordering so I was very disappointed to see that the laptop did not have the backlit keyboard that was initially listed in the specs on Amazon.com. Mistakes happen but the way they handled the mistake insured that I will not be a return customer. Amazon has since been updated to include the correct information but it was done in a dishonest manner following an e-mail exchange with the company that was very frustrating. At no point did they offer a resolution or an apology for the error. So the two stars is not for the product but for the seller. I gave a bonus star because after several e-mails were exchanged they did finally take an acceptable tone but I was still out of a laptop.
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