Cheap HP Pavilion ze4325us Laptop (1.67-GHz Athlon XP-M 2000+, 256 MB

Customer Ratings:

I purchased one of these computers only six weeks ago. On the second time out I detected black spots on the screen, where there should have been pixels. Pressing the screen brought some of them back, but as the day progressed the marks became cracks in the LCD screen itself. I reported the matter to HP the next day and they agreed to collect the unit for warranty repair. Some 10 days later they called me up demanding $650 to replace the screen, saying they were not prepared to honor the warranty for a crack.

The lid is totally too flimsy to take the stress of holding the closed unit and lifting it from a carry bag. There is a connector right where you grasp the case, and this can dig in and crack the screen. For a portable laptop the design is not fit for purpose.

NB the electronics work great but without a screen are of little value!

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A refurbished version was given to me as a gift. It works great for me. Only issues:

1) Left touchpad button has become flaky. Maybe overuse on my part.

2) 256MB was insufficient for watching DVD movies. I installed additional 256MB and playback was improved.

BTW, HP Support is excellent. They have an Active Chat support utility that is available online that allows you to 'chat' in real time with support personnel.