Sony customer support is in Philippines and they can barely speak their name. They do not try to understand what the customer tries to say. It is abnormal for a laptop screen to go bad after only 16 months. I am very disappointed in Sony. The product is poor and the customer support does not even speak or understand English language.
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I'm not one of those tech savvy types with a sense of entitlement, so I'm very happy with this little computer. It holds a charge for six hours and I can take it anywhere in the house, (or world for that matter, unlike my 10-year-old desktop which is full of viruses and all of our crap.) I use it for word processing (sold separately), and general internet: Blogger, Facebook, the library, recipes, Pandora, Signing Savvy, and other work related stuff. On a Grandma note: you can use the keypad to adjust text size which is a plus for those of us who now wear bifocals. That, and you can entertain small grandsons with captivating train videos on YouTube. It's not meant to be a powerhouse computer, and I didn't need a powerhouse computer, so I am very pleased with this product.
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