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This is a fantastic laptop for those that have to move around a lot... it's combination of size and weight make it our go-to laptop for physicians to do their rounding at the hospital with.Battery life is great, and you can even purchase a 9-cell battery for even more life (though as expected, it adds more weight).
I cannot comment on HP support as we have not yet had to get these laptops repaired, and we have over 50 of them in use currently for the better part of a year in a healthcare setting.
Has quite a few nifty features on them and I like the touchpad over the "eraser" pointer that you get on most small laptops.
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After a week of use I am satisfied with this laptop. Since I already own a slim, USB-powered DVD writer, the lack of built-in DVD is no problem.Pros include:
* very easily upgradeable to 6GB RAM,
* Windows 7 Pro,
* good battery life (how good is very dependent on what apps are running),
* runs very quiet,
* usually runs fast,
* using the fingerprint reader is more fun than typing passwords,
* supports hard drive encryption,
* allows me to work productively sitting in cramped airline seats,
* very light weight,
* lots of useful ports,
* SD card reader,
* ambient light sensor
* ...
Cons include:
* I wish they left out the pointing stick and its corresponding mouse buttons, allowing the touchpad to be bigger;
* while the laptop generally runs cool, it shoots a stream of warm/hot air out its right side;
* upgrading to 8GB requires more work, since one DIMM is located near the keyboard, and the other near the back of the laptop;
* the weight is unbalanced and the cover smooth, so it is a bit hard to carry for such a light laptop;
* I had to download some software update to make the laptop wake reliably from sleep mode.
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