I stupidly didn't do anything about this until after the warranty expired, but they still attempted to update some drivers and so forth for free despite being out of warranty. No such luck fixing it. I think I spent probably $3,000 on this laptop when I bought it.
I read online that the true fix for this problem is to dismantle the computer and wrap the button assembly in some kind of insulative tape. I did not do this. I just live with my internet occasionally shutting off and sometimes I can't get on the web at all until I bend and flex the laptop or push on the keyboard in just this one spot until it comes back on.
The machine performs well despite that complete defect. Other than that, the machine runs hot, the batteries last about a half hour fully charged because of the massive amount of memory and processor power. It is a massive and heavy machine for a laptop witch makes a great machine for computing, but horrible to take through the airport. I only found one laptop bag that would accomodate the size at the time.
The remote control is nice, although tied somehow to the HP entertainment suite of lame software that I have only once bothered to use.
My wifi has turned off twice during the typing of this post.
I will likely stay away from HP Products in the future.
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I have had mine since 12/2010. It came with 1 500 gig 7200 rpm hard drive, There are 2 bays for hard drives. I installed another 750 gig in the second bay even though H.P. said it would not work. Went on line and found the connecter for 12 dollars. Their Tech support sucks unless you are from India and can keep up with them when they start getting very exited and talking faster,and faster and faster. This laptop is very heavy, but the good (far outweighs the bad) The full 1080P picture is outstanding and, the sound is like no other laptop I have ever heard, It actually has a sub woofer.(IT IS LOUD) This computer never froze on me. I got mine with 6gigs of memory 1gig 230 gforce 230m video card, I7920 processor,8 cell battery.intigrated tv tuner,antenna,remote/bluray player/dual layer DVD burner/no blu tooth/Brightveiw screen that can be seen from all angles with no ghosting/fingerprint reader/Windows7Pro and built in recovery that I used about a year ago just to refresh it. The cons however are low battery life,and crappy H.P. software such as the tone control for bass and treble which will pop up on screen and drive you nuts.Go to start/run/ msconfig/startup/tone control and uncheck it. This due to a static electricity build up that HP has been aware of and has done nothing about. You can take the battery out and hold your finger on the power button for about 30 seconds to discharge the static but it will come back within hours.Just set your bass and treble and disable the HP tone control. Another one is the H.P. TV tuner software,(Garbage) use media center for you TV. Be aware that when using media center your computer will not wake out of sleep mode to record any shows that you selected?? HP doesn't know either,They just get exited and start talking faster when you ask them why??? One more little problem is after about a year you will get a rattle from the sub woofer on the bottom of the unit. This is due to the cheap little plastic cover that covers the sub woofer itself. My buddy got the same computer and his started doing the same thing. I just took a rubberband and made a gasket and it solved the problem. This computer does get warm but not hot like some of the other reviews said. If you use it for any type of gaming get the NZXT CRYO LX aluminum note book cooler from amazon, it is AWSOME! All in All any computer will have it's problems, They all do! The problems with this machine I can deal with! It has been a killer computer for what I spent in 2010 at $1400 with the 3 year warranty.Now I see them on line for $2500 dollars, What is that all about? (GREED)
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