Reviews of Toshiba Satellite L555D-S7930 TruBrite 17.3-Inch Black Laptop - 2

Customer Ratings:

I purchased this laptop as a replacement for my 5+ year old Dell Inspiron. Having recently had some bad experiences with Dell, I decided to try a Toshiba.

It's a good laptop for someone who isn't a road warrior-both the size and relatively short battery life make it less than ideal for lots of travel. Both of these problems stem from its very large screen (big screens tend to consume a lot of power), which is its biggest selling point. The large screen is great for work and watching films.

On the down side, the built-in speakers provide poor sound quality, which is not a problem if you use head phones.

Another minor drawback is the mousepad, which is positioned in such a way that your wrist is likely to tap it when typing, causing the cursor to jump inappropriately. You can tweak some settings on the mousepad's sensitivity to minimize this effect.

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Toshiba Satellite L555D-S7910 17.3-Inch Laptop Black/Grey

Toshiba makes a decent laptop, but if you buy one of their products do not think for a moment that your warranty will be honored! I had an adapter cord (and transformer) that failed, and it has now been over 2 weeks that Toshiba has been "unable" to send me a replacement cord. They claim it is on "back order" with no date in sight as to when the part will be available. Of course (they tell me) I can go into a store and buy a replacement part myself (over $100) but they will not reimburse me for that I will simply have to wait for the back order in order to have it replaced under the warranty provisions. In essence, they are telling me that in all of North America they cannot put their hands on one of their own power cords, even though I could just walk into any store and buy one myself! This, they say, is their "policy" and the policy cannot be changed. In my book, this is not "policy" but rather consumer fraud buy their product, assume that you have a warranty, but when it comes to fulfilling their warranty obligation you're told to wait indefinitely or just go buy the replacement part out of your own pocket. Frankly, I had expected better from a company like Toshiba, and my experience has made me conclude that I should never consider buying another of their products ever!

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This is my 6th Toshiba Satellite laptop. Bought first one in 1998 when I was driving a truck. Have never had a problem with customer service with Toshiba as one other person has said. Lost my hard drive somewhere between Chicago and San Antonio, when I got to San Antonio on a Friday afternoon at 3:00.pm they got me in at 4:00.pm and it was fixed and I was ready to go by 6:00.pm The only time I had to wait on a part was in Charlotte, NC on a Friday for a new screen and I was at my sister's house anyway and it was ready to go by 10:00 .am., since it was all under warranty never paid a cent for repairs or parts. I am happy with this laptop because I do like the bigger screen. The one drawback that I can see is the touch pad because it is in an awkward position but you can fix that by buying a mouse and turning the touch pad off. Simple easy solution to a minor problem. The last one cost $3600.00 5 yrs ago and had a lot less on it so the price is reasonable. I would recommend this product for someone who likes a big screen.

Honest reviews on Toshiba Satellite L555D-S7930 TruBrite 17.3-Inch Black Laptop - 2

Pros:

* 17,3 inch flat screen!!.

* Fast!.

Cons:

* The originall battery life, just 2 1/2 hours.

* Webcam low def.

* Office's 60 days trial.

* Not pre installed antivir.

In general I'm happy with my laptop. Most of the cons are things that I can fix or buy.

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I hate this piece of crap computer... I will never buy another Toshiba Satellite again. The last one I had was a Satellite P205D-S7454. It died after one year, due to a product-wide problem in the BIOS causing the computer to "think" it was overheating & shut down. I replaced it with this one... BIG mistake. Now after only 1 year, it too has crashed due to failed memory that I now have to replace. It constantly shuts down on me, or restarts, or freezes. It has become nothing but a glorified paper weight that SOMETIMES allows me maybe an hour's worth of work before shutting down on me again. The SECOND the warranty is up, this stuff starts happening on these computers. I am computer savvy... I know what I am doing, and these computers are a disgrace. I had dead pixels on the screen within 1 month of receiving the pc. The mouse pad is in a really awkward place, causing you to constantly click into different programs & start typing god-knows-where. EXTREMELY frustrating. Oh and the speakers... the horrible, awful speakers... there is hardly any volume, and you can't hear a thing unless you're wearing headphones (and I am 28 years old, with no hearing problems). This thing is also a terrible fingerprint magnet... the display & pc itself look disgusting & require cleaning constantly. I am replacing this PC with a different brand and am never looking back. I would NOT recommend buying this computer, although laptop reviews rarely tend to be useful, since the jerks at big name brand stores NEVER sell anything but brand new models... meaning there are no reviews to be found on them... meaning you are on your own to find out after a year if they are worthless pieces of junk or not, like this one. I hate this computer, I hate Toshiba, and I will never, ever buy from them or recommend them again. I would STRONGLY advise the same for others.