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Finally, I returned it to J&R Music in NYC today. Thank God, J&R offered 30 days return policy.
J&R tested and found this product defective, so no restock fee charged. During the past 4 weeks, I have experienced the following :
Windows 8 refresh : 3 times
Windows 8 reset : 1 time
Keyboard & Touch pad issue
Frequent random shut-off : this bothered me a lot especially b/c it shuts off all of sudden with no warning.
Asus support wasn't that helpful. If they don't know what to do, it seems they suggest resetting Windows. Personally, I found Windows 8 is not for me. Not very user-friendly, IMO. Now, I will look for better laptop from Lenovo or Toshiba with Windows 7.
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This laptop has been a breeze, and I've been using it every day, all day, for a solid six months or so. The only issue is that the touch-pad is a bit sensitive, but if I wanted, I could just bypass it altogether as I use a wireless mouse anyway. It does get annoying though as sometimes, the cursor will jump to another part of the page or text. I really have to keep my palms away from the touchpad for this not to happen. But curiously, its sensitivity seems to come and go, so I'm not sure what that's about.But other than that, I love it. I know some have had issues with Windows 8, but from a user point of view (not a technology bug POV), most of the time I just bypass it and go to the desktop, which is where the old Windows resides. I don't know why someone would bother to uninstall Windows 8 when your old Windows system is built right into it.
Occasionally, I'll poke around Windows 8 for fun, but as others have said, it's not terribly intuitive. But the solution to that is that you don't have to use it. Just go to "Desktop" and you're in the clear.
Keep in mind that Windows 8 is faster, which is an enormous plus to having it, especially in a machine like this.
With all the problems I've been having with my Epson XP-600 printer, believe me, the Asus K55A-DH51 is awesome. :) (See my product review on the Epson XP-600. I'm on my FOURTH REPLACEMENT, meaning this is my FIFTH UNIT since purchase.)
Kudos, Asus. You've packed a lot of punch into a very well-priced unit. You'd spend a fortune for all these features in a more well-known brand.
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I have not had any issues with my Asus laptop. It hasn't locked up, or powered off, and have had no issues with it jumping screens. I would highly recomend Asus, as far as laptops go. I did a lot of research before going with the Asus K55A-DH51 15.6". The graphics are amazing, and it's great for gaming. It's also well made.Dylan
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I just received this Asus laptop, literally within the past hour, so this review is not on how it works I will give that later. But for those who are in love with the mocha/brown laptops this laptop only appears brown if the sunlight hits it just so. I was torn between brown and a red Asus K55, and I absolutely LOVE my MOCHA Asus Slider Tablet so went with brown, against my daugther's wishes. (The laptop is for me, not her.)I spent several days researching laptops on amazon and elsewhere, before deciding on this model, which I bought from J&R Cameras and Computers who provided great service and quick delivery. There was an $80 instant rebate at the time and I was able to purchase it for $519. I instantly bought another 4GB memory card as it was highly recommended I get nothing less than 6, with 8 being preferable. I am not a computer geek and rely on my friends who are, but I do use Adobe software products and such for photography and photo editing.
I have had very good experience with Asus customer service and decided to go with the Asus brand again after my HP Pavilion lasted less than 2 yrs before it started having issues with internet which appears to be a common problem from what my husband has learned in trying to resolve the HP issue.
Once I have time to explore this new laptop I will return with an update on satisfaction, other than color.
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UPDATE 5/2013 I cannot stand Windows 8. I need to find time to remove it and add on Windows 7. The computer is constantly jumping screens on me. From what I am hearing from others, it is not me, the user, as I figured, but a bug in Windows 8 as many have the same issue. I can't really give a laptop update as I continue to use my old one due to familiarity and ease of use.
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Above all sincerely,I wonder if this computer comes with a hard drive 7200rpm or 5400rpm as in seen in many web pages that show this team with a 5400rpm disk.
Thanks,
regards
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