Photo direct shipped the product in a reasonable time frame however, they failed to "clean" the computer of their software and failed to provide the original disks. After my shipping them their disks, back I received a copy of windows with a validation code that was NOT original as promised! This replacement windows disk had a different product key than the one on the computer! The windows disk did work though.
The Dell system recovery disk that was sent was NOT the correct one and upon inquiry PhotoDirect responded with a copy of their original shipping order from Dell and stated that they felt they had done enough and that if I wasn't satisfied to return everything for a full refund. I still do not have the Dell system disk to this machine!!
After many hours trying to get the software issues resolved and working on the system on my own I find it frustrating to still NOT have a Dell recovery disk.
Beware of buying from Photo Direct!!! They can't seem to keep there computers and software matched up in any type of reliable inventory.
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