great customer service. i used this laptop for 2 years. originally got this as a going away present to college. i used it all the time, lugging it to classes and taking notes on it. when i dropped it, there was a big ding in it. i called up the guys at fry's and they shipped my laptop back to sony's. i got a loaner for 90 days--which was a long time, yes. but i got an awesome laptop in the meantime.
all in all, the laptop has a huge screen and is great for watching shows on and writing essays on. it's just a joy and is sturdy enough for me. that's saying a lot, because i used to go through a laptop a year.
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The review says that it is a Full HD display. As far as I know this would mean a resolution of 1920x1080.
Instead it has a max resolution of 1600x900. The description from Amazon is confusing and I didn't expect this from them.
Apart from this and the annoying assistants at startup (which you can'd disable), the VAIO is OK.
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I bought it last fall, 2009 and it works flawlessly since then. Very stable, stylish (Mac style) and fast. Battery good for about 3 hrs (while streaming heavy HD video), will last longer for general use.
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I purchased an FW laptop in November 2008 and the keyboard failed in August 2009. Service was responsive and replaced it. In January 2010., keyboard failed again and Sony will not cover since the computer is "out of warranty". I have another brand that is still working after 8 years. One year life is outrageous!
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The only thing I would change about this computer would be to upgrade it from Vista to Windows 7. Which I did!

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