Worst hard drive error. DO NOT BUY!!! If you still think it's worth it, check HP's own website for all the issues with the DV7 and DV6's and early HDD errors. Consumer support was awful.
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I am sending this piece in for the third time for the same issue. HP support is the worst support I have ever dealt with. The computer randomly reboots. HP doesn't even try to reproduce the problem. Steps to reproduce: 1) turn computer on. 2) Wait. If you can follow those steps, you are already more capable than their techs.Sent it in the first time and they wiped the hdd and sent it back. They did not take any time to even try to reproduce the error. In fact, looking at the event log, it unexpectedly rebooted twice while HP had it, after the hdd was re-imaged. Makes me think they had reproduced it, but didn't care.
Sent it in the second time. Looking at the event log after I received it back, they only had it running for 2.5 days. (This time I did not it was powered on, then osee that it had unexpectedly rebooted on them) On Feb 25,n Feb 26th the date was changed to Feb 28, then on Mar 1 it was powered down. I assume the date change is due to having the CMOS battery out of the computer for 2 days? Why would they need to do this to reproduce a reboot issue? I explicitly asked that they not send it back until it was reproduced and fixed. It seems like they have a list of things they check, anen,d if those items are not brok they assume the computer works. I also asked that they call me so I can help them through reproducing it. No call.
After receiving it back, I turned it on, opened up a browser, then let it sit. It rebooted on its own just over a day later.
Run away from HP. Just run away.
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