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As made apparent by the multiple other reviews, this laptop model has inherent issues with the wi-fi card. Toshiba is aware of the problem and continues to ship these laptops without fixing the card. The wi-fi connection will drop continuously. Like another reviewer stated, I also was promised a callback from elevated support. A call I never received. The fact that they are shipping these laptops with foreknowledge of the issue indicates questionable ethical practices by Toshiba. I am sending mine back; I'll find a more reliable and trusted manufacturer to buy a laptop from.
UPDATE: This is a known issue with the Intel Centrino N-2230 Wireless Adapter Toshiba uses and Windows 8. My hunch is they initially built this notebook to run on Windows 7. There are numerous brands and models all experiencing the identical issue. There appears to be a fix. I have been running flawlessly since instituting the fix. It involves rolling back the driver to a previous version. You can find instructions on Intel's forum here:
https://communities.intel.com/thread/32899?start=15&tstart=0
Look for a post posted by the guy with the username "bjbakker"
I am updating my rating to 4 stars. The computer is elegant and super fast. I would give it 5 stars, but I'm not happy with Toshiba's handling of the situation. I should not have to do all this detective work to get to the bottom of the problem, but I'm happy now.
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Wifi and bluetooth working fast. I can pair all devices and wifi network with out problems. Good FULL HD LCD and harman Kardon great sound. I like so much the big touchpad.Very happy :)
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Updated 2 AugustONe of my favorite poets had a clubbed foot, George Gordon, Lord Byron; yet he was able to express his revolutionary ideas, become one of the essential cultural figures of his time, all time. As such this computer needs an alternative solution to WiFi networking. If you Google the installed Intel card, you can read in copious detail the unsolved issues with the card, especially in a complex environment of a home with WiFi phones, printers,PCs, I-Pods, game boxes, Smart TVs. My quick fix of a USB attached WiFi dongle gave me back all the fine qualities of this machine. Now, when I actually find an alternative network + Blu tooth card, I will swap out the one I have disabled. Perhaps Intel will actually respond to the complexity of multiple devices all using the same frequencies the N resides. Live in an apartment complex with a half dozen WiFi networks easily found with a modern pc and manufactures will simply need to do better. Until then, I leave the Intel card to do blu tooth (I haven't gotten my own head phones, mice, keyboards found and paired as yet).
The machine OTHERWISE meets / exceeds all my expectations. Byron and Toshiba Qosmio X75-A7298, flawed, but fabulous.
Original review and additions:
After going through 3 ASUS G750JXs at a local large electronics store all for the same defect of spontaneous shutdown (Critical errors in the Event Log) I decided to shop on-line finding more problem than it was worth to go locally for such a powerful pc.
The Toshiba X75-A7298 arrived yesterday morning and from the beginning it had its problems or as younger people say "issues." Because the WiFi connection would intermittently kick down to "no internet connection limited," I unplugged the cable modem and wifi router, reengaged and rebooted the Qosimo X75-7298 hereafter X75. As the 51 Microsoft Windows 8 updates contained a third install failures; and the Norton 360 Premier had the same partial success in live updates, I decided the easiest course would be a system restore back to the beginning. I learned well this trick from my ASUS experiences.
I also PLUGGED an Ethernet cable in before I ran the updates and software installs. Amazing! No failures or errors (I write this a short distance from my Ethernet / WiFi router. I'm certainly not taking unnecessary risks). Yet whether I would be downloading files, while watching MLB.TV or Amazon Prime I ran into the same problem.
After contacting Toshiba Saturday and not receiving the call back from the second level tech they promised me in Manila, a second call with a reference # confirmed hardware failure.
I like the responsiveness of this computer. It leaves barely a trace of finger prints unlike the ASUS 'gamer' and is lighter and has a Blu Ray disk, SSD and SATA hard drives, and great sound. I just want one that comes out of the box without, with out problems. I will update when I receive my replacement which Amazon informs me is on the way.
One final oddity (my subjectivity showing)is the A/C connector is the old RCA 4 prong male / female variety I know from my old vacuum-tube radio days. It seems very easy to fall out when using this laptop on my lap. Buyer beware!
July 31 Update:
As it turned out the second delivery after all of the Toshiba and Intel updates still has the same issues with error codes 1001 and 1014,defective Intel WiFi card /driver (And of course the Device Manager informed me the card was working and I had the best driver already installed). Would the 3rd try be any different?
No
Not only did this laptop experience the same problems as in the 2 previous (and within the first 5 minutes of video streaming), the 3rd was identical except this copy had error codes 1001 and 1014 in the Event Log not the date I received the new laptop (31 July), but 16 June 2013, a date I believe was prior to retail availability.
Also of note: the plastic coating atop the touch pad was missing. So whether this laptop had been opened by Amazon or Toshiba, it was not "new" on the one hand and had experienced the same network errors a month and a half prior to landing in my lap.
Thus from my initial order of July 19, I've been at this for a dozen days. Add the ASUS G750JX experiences of earlier and the month has been filled with 6 disappointments with Intel's 4th generation of laptop I7s. Should I wait 3 to 6 months and try Wintel again, Apple up, or find a nice large screen Android tablet?
Honest reviews on Toshiba Qosmio X75-A7298 17.3-Inch Laptop (Black Widow Styling in
I quite like this computer, and able to compare it to the last years version of this, the Qosmio x875-Q7390. This computer is lighter, seems more power efficient with the Haswell processor. I continue to like the 17" Qosmio for the following big great display, blu-ray, good sound. At this size I use both laptops by setting them on the bed or on my lap. They do not leave the house that much, which would be troublesome with a laptop this size.I like bigger because in my mind it is a better experience, rather than to be squinting into a 13" screen. I would rather hassle with carrying a bigger unit around to get the better experience when using it. I love the bright screen, the numerous ports, big speakers. Each person needs to decide portabilty versus experience. I am the type of person who would love to trade my Samsung S3 for the Galazy Note 3, so I like a bigger screen. Both laptops need to be plugged into the wall as battery life is not that great. However I must say that the A7298 has much better battery life. It really appears that the Haswell chip is better. Both computers are fast to start and also shut down quickly. The 7298 is cooler and vents the heat to the side.
Both have Windows 8, which I barely notice because I use the desktop app, which to me looks exactly like Windows 7. This may be a Toshiba app which is included. To me the specs on both are excellent for the price. I looked at other manufacturers for screen size/resolution, blu-ray, graphics card, processor, memory. I continue to be impressed by Toshiba in terms of the clarity of their website and all the features packed into the unit. It appeared very good compared to Dell, HP, ASUS, etc. When I buy a computer I intend to use it for at least 4 years, so do not mind paying a little more. I do not think both computers will be obsolete anytime soon. This computer and its predecessor are great for web surfing, music, movies. I connect both to my TV via HDMI output so I watch YouTube on my TV which is great.
The only issue is I would be careful with Toshiba quality. I have had to return a Q7290 (the predecessor to the Q7390) and my first Q7390 for being completely defective. The Q7290 would not start, and the first Q7390 had a defective graphics card diagnosed by Toshiba support. I also had another Qosmio custom machine, with similar construction specs, have to be returned about 4 months ago for a defective wifi card. The Wifi would keep losing connection with the router. Toshiba support could not fix this. It appears as if a number of others have also had the same problem. I am not a tech person so I do not know where this problem arises, but it appears that resetting the network adapter fixes this temporarily.
My current Q7390 also has this issue sporadically this is fixed by resetting the network adapter, something that takes about 10s. But it is still a hassle, and Toshiba support did not really help me. So basically half the computers I have bought from Toshiba have had some serious problems.
The good news is that at least the A7298 has not had this issue. The bottom line is that this computer has a nice 1080p screen, blu-ray, fast processor and other specs, nice sound, and is light. It is really a wonderful machine that has improved from the 2012 computer line from Toshiba. Incidentally one thing which I really enjoy about both my computers is the fact that the track pad also is a button. This allows me to web surf many times with just one hand. This little thing really makes a difference I especially notice this when I am using a laptop that does not have this. For example if you move to a hyperlink you have to then move your hand to another button; but with this Qosmio pad you can just push it down once the arrow is over the link. This was extremely important to me.
I recommend buying this machine directly from Amazon, and to use it thoroughly in the first month to make sure that there are no problems. I would pay more from AMZN to have the peace of mind that I can return the unit without a hassle if there are problems. I have had only good experience in returning costly electronic items to AMZN, the most customer-friendly retailer I have ever worked with.
Especially make sure that the Wifi works properly. Overall I am happy to own this machine and the Q7390.
Find helpful customer reviews and review ratings for Toshiba Qosmio X75-A7298 17.3-Inch Laptop (Black Widow Styling in
I'm replacing my Toshiba Qosmio X775-3DV80, I'm giving it to my son for college. I received the computer today and came home early to set it up.We had a large thunderstorm today, so when I was having connection problems blamed it on Comcast having issues due to the storm. After some time my youngest son was watching Dr. Who on Netflix with no problem, The TV feeds off the same router. Now begins the troubleshooting, called Toshiba and we reset, re installed both router and computer. They determined it must be a defective wi-fi card. So, I'm going to return it to Amazon. I will say the computer itself is extremely fast and I may have them send one more out. Yes I read the other review about this same issue, but on the last model wi-fi worked great so I gave it a try.
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