Samsung - Touch-Screen Ultrabook 13.3" Laptop - 4GB Memory 500GB Reviews

Customer Ratings:

I stumbled upon the bad reviews left for this laptop and felt the need to share my experience. I converted from mac, since macbook airs were exceeding my budget. I cannot do windows, so I installed the next best thing to macos: ubuntu linux. A review I saw online suggested installing linux on the build-in SSD drive, which is used for windows fast boot otherwise. It works like a charm. My laptop now boots super fast and stays super fast. It loads firefox in 4 sec (initial load, not from cache) under Ubuntu. Oh, I also did not have to load any drivers for Linux, everything just works.

All of the components of this laptop function flawlessly. The problems reported by other reviewers, such as spotty wireless, slowness, etc must be due to windows 8. It is not fair to blame this laptop for those. I also kept windows 8 and playing with it from time to time, and have not seen any problems there as well.

I like the keyboard and trackpad the most. They are very comfortable to use.

For this price, this laptop is highly recommended.

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I usually think most negative reviews are due to defective items or people not using the product correctly. In this case, the negative reviews couldn't be more accurate and I have little to add, other than my low rating.

This machine has the most spotty wifi I've ever seen, it will connect to a network, then after you close the lid, putting it to sleep, it won't connect to the same exact network it was just on when you wake it up 5 minutes later (and I'm talking even giving it a full 5 minutes to wake up)! I've uninstalled and reinstalled the drivers about 50 times, as it's the only way to get it to reconnect.

For a Core i5 with "ExpressChache" it boots up, and runs programs, slower than my wife's basic Core i3 HP Pavilion laptop that was half the price and has more USB 3 ports and an optical drive....

The customer service is awful. I never complain about tech support in other countries, as I personally feels it gives customers the benefit of 24/7 tech support, but when you can't understand a word the technician is saying and they can't understand you, it's kind of a problem. I'm used to them forcing you to try steps you've already tried before but when they don't even understand what you are saying when you try to explain what you've already done... Ugh.

Also, and I'm not sure if this was mentioned in previous reviews, the Samsung specific apps that come installed with the machine don't work properly. The "SW Update" (to update drivers and Bios and programs) won't let you hide updates you don't want, like it keeps telling me I need to reinstall the Norton Suite it came with despite my having another antivirus installed, and half the driver updates fail. There's even an update for the wireless card but it fails every time, even when I'm hard-wire connected by Ethernet! The "S Service" app (which is supposed to allow Samsung techs to connect remotely to your PC through the internet) starts up, says "there is an update to this program", downloads the update, starts back up, says "there is an update to this program", downloads it, restarts... You get it, over and over again. I let it do this for 5 hours hoping it just had a lot of information to download but it was still going!

Now my biggest irk. I called customer care about the wireless issue, which I've seen reported everywhere EXCEPT on the Samsung Support Webpages, and after a while I was told to send the Ultrabook back to Samsung. They paid for shipping but I was responsible for packaging the Ultrabook, where as most other companies will send you a box to make sure the machine is protected in transit, and told if the software needs to be re-installed, they will charge me $40 even when it's under warranty!!!

My advice, if you have the money to waste on something that won't work correctly right from the start, waste it on something else.

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in my opinión Windows 8 is not very friendly, but thats OK I am stiil learning triks!

the touch screen has been a very usefull tool

Samsung is doing very well, I hope warranty and services works as well to!!!!

RAL

Honest reviews on Samsung - Touch-Screen Ultrabook 13.3" Laptop - 4GB Memory 500GB

great purchase, like the product, works well i had to buy software and don't really enjoy windows 8 but I would recommend purchasing because I saved close to $300

Find helpful customer reviews and review ratings for Samsung - Touch-Screen Ultrabook 13.3" Laptop - 4GB Memory 500GB

This item absolutelly overperforms its price, good price, great sound, perfect size, the touch screen wroks great, I'd buy I again if i went back on time. I've had it for 4 months and I've had no problems with it plus I've found it very easy to carry in my constant trips